Grievance Redressal Policy
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, I Need Daily provides the following grievance redressal mechanism.
1. Grievance Officer
- Name: Paramjit Singh
- Email:
- Working Hours: Monday–Friday, 10 AM – 6 PM
2. How to Raise a Complaint
Customers may raise complaints related to:
- Delivery delays
- Defective or damaged products
- Wrong item received
- Refund/return issues
- Payment or transaction errors
- Privacy or data-related concerns
- Website or login issues
Complaints can be submitted via email or the Contact Us page.
3. Complaint Resolution Timeline
- Acknowledgment: Within 48 hours
- Resolution: Within 7–15 business days
You will be informed if more time is needed to resolve your case.
4. Escalation Matrix
- Email:
- Attention: Head of Customer Experience — I Need Daily
5. Record Keeping
We maintain logs of all complaints and corrective actions, as required by Indian e-commerce regulations.
